Our pricing is based on the volume and type of items we're removing, not by weight. We use a volume-based pricing system that's fair and transparent. We'll assess how much space your items will take up in our truck—typically measured by how much of our truck bed the items will fill. This means whether you have one large item or many small items, you're paying for the space used. Factors that may affect pricing include the type of materials (some items require special disposal), accessibility (first floor vs. third floor walk-up), and any additional services needed like disassembly. We provide a clear estimate before we start, and you'll never see hidden fees or surprise charges. Our goal is fair pricing that reflects the actual work involved.

We take an eco-friendly approach to disposal whenever possible! Items in good condition that can be reused are donated to local charities, thrift stores, and organizations that can give them a second life. This includes furniture, appliances in working order, clothing, and household goods. Items that can be recycled—like scrap metal, electronics, and certain plastics—are taken to appropriate recycling facilities. Only items that truly can't be reused or recycled will go to the landfill. This approach helps reduce waste, benefits the community, and is better for the environment. When you choose Junk B Gone, you're not just getting rid of junk—you're making a responsible choice that can help others.

While it's helpful to have someone on-site to point out specific items and answer any questions, it's not always required. For straightforward jobs where items are clearly marked or in one location, you may be able to leave instructions and our crew can handle it independently. However, for more complex jobs like estate cleanouts or when items are mixed with things you want to keep, having someone present is recommended. This ensures we remove exactly what you want and nothing more. We'll discuss this with you when scheduling to determine what works best for your situation. Our crews are respectful and professional, so you can feel comfortable having them in your space even if you're not watching every moment.

Absolutely! That's a big part of our full-service approach. We go wherever the items are—inside your home, apartment, basement, garage, attic, or office. Our experienced crews can navigate tight spaces, handle stairs, and carefully remove items without damaging your property. We're respectful of your home, using furniture blankets or protective coverings when needed, and we always clean up after ourselves. Whether you need items removed from a second-story bedroom, basement, or even a cramped apartment, we have the experience and equipment to get it done safely. You point to it, and we'll take care of the rest—lifting, carrying, and hauling it away.

For safety and legal reasons, we cannot accept hazardous materials including chemicals, paints, solvents, asbestos, batteries, propane tanks, medical waste, tires (we do accept them with advance notice and special pricing), and certain electronics that require specialized recycling. We also cannot handle items that require special permits or licensed removal, such as certain construction materials or environmental hazards. However, we can remove most standard household and commercial junk. If you're unsure about a specific item, just ask us when getting your quote. We're happy to help you determine if we can take it or point you in the right direction for proper disposal of items we can't handle. Transparency is important to us, so we'll always let you know upfront if something falls outside our services.

We accept cash, check, and major credit cards. Payment is typically due upon completion of the removal service, after you've had a chance to verify that everything was removed to your satisfaction. We'll provide an itemized invoice showing exactly what was removed. For larger commercial jobs or estate cleanouts, we can discuss payment terms in advance. Our goal is to make the payment process as simple and convenient as possible for you.

You don't need to do anything except point out what you want removed! As a full-service junk removal company, we handle everything from start to finish. You don't need to move items outside, purchase containers, or do any heavy lifting—that's our job. Our crew will come into your space, identify the items to be removed, carefully take them out, load them onto our truck, and clean up any mess from the removal. We're a white-glove service, meaning we take care of all the work so you don't have to. This is especially helpful for busy homeowners, seniors, people with mobility limitations, or anyone who just wants the convenience of having professionals handle everything.

While we provide the same high-quality service for both, there are some differences. Commercial jobs often involve larger volumes, office furniture, partitions, computers, construction debris from renovations, and may need to be scheduled around business hours to minimize disruption. We work with property managers, business owners, contractors, and landlords to handle office cleanouts, store closures, building renovations, and ongoing property maintenance. Commercial clients often appreciate our ability to work efficiently during off-hours and our experience with larger-scale projects. Residential services typically focus on homes, apartments, estates, and personal property. Both receive the same professional, respectful service—we just tailor our approach to fit the specific needs and timeline of each client type.

We typically work in most weather conditions, but safety comes first. In cases of severe weather like heavy snow, ice, or extreme storms that make conditions unsafe, we'll contact you to reschedule. For light rain or typical Pennsylvania weather, we usually proceed as scheduled. If we need to reschedule due to weather, we'll get you on the calendar for the next available time that works for you. We'll always keep you informed and won't leave you hanging—communication is important to us, and we'll make sure you know if there are any changes to your appointment.